30 Day Satisfaction Guaranteed Return Policy

We at Abvio are committed to providing our customers with high-quality products and exceptional service. If you are not fully satisfied with any device you have purchased from us, we offer a 30-day return and credit policy to ensure your complete peace of mind.

Eligibility for Return and Credit

  • Please note that this return policy does not apply to our apps and subscriptions. See our Terms and Conditions.
  • The return and credit policy is applicable only to purchases made directly from Abvio.
  • To be eligible for a return and credit, the device must be in its original condition, including all accessories.

Initiation of Return

  • To initiate a return, please contact our Customer Service within 30 days from the date of purchase at support@abvio.com.
  • Provide your order details, including the purchase date and order number, to help us assist you quickly and efficiently.

Return Process

  • Once your return request is approved, you will receive a Return Authorization (RA) number along with instructions on how to proceed.
  • Pack the device securely in its original packaging or a suitable alternative.
  • Clearly label the package with the provided RA number.

Return Shipping

  • The customer is responsible for the return shipping costs, including proper packaging to prevent damage during transit.
  • We recommend using a trackable and insured shipping method for your return.

Inspection and Verification

  • Upon receiving the returned product, we will inspect it to ensure it meets the return eligibility criteria.
  • If the product is in acceptable condition, we will proceed with the credit process.

Credit Process

  • Once the product's condition is verified, a credit will be issued to the original payment method used for the purchase.
  • The credit will cover the cost of the device. Original shipping charges are non-refundable.

Exclusions

  • Products that are damaged due to misuse, negligence, or intentional damage are not eligible for return and credit.
  • Returns that do not comply with the return policy criteria may be subject to a restocking fee or rejected.

Processing Time

  • Please allow up to 10 business days from the date of receipt for the return and credit process to be completed.

Customer Support

  • If you have any questions or need assistance with the return process, feel free to reach out to our Customer Service team at support@abvio.com.

Policy Changes

  • Abvio reserves the right to modify or update this return and credit policy at its discretion.

We value your satisfaction and hope that our devices and applications enhance your workout experience. If you have any further inquiries or concerns, please don't hesitate to contact us.

Effective Date: August 27, 2023